There is one thing the players will recognise as the reason to come back. In the case of Cleopatra Casino, it was, and still is, its trustworthiness. But no one is immune to problems, so it is possible you might experience some issues. If you have a valid issue, you are free to contact our customer support team according to the instructions found on the website to give us any complaints regarding our services.
Complaints are handled in the customer support team and escalated in the organisation of the Casino in the case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level. Also you are entitled to make a complaint with official government regulatory bodies which issue licences or an independent regulatory bodies.
When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.
We pride ourselves on dealing with complaints in a fair and appropriate manner. Our aim is to show you that we have understood your complaint, taken it seriously and to be transparent. We will do our best to resolve any issues you might have.